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New Zealand Customers

Pricing

Our website pricing is in Australian Dollars and includes Australian GST (goods & services tax) of 10%.  

When an item is added to the shopping cart and the shipping destination country is changed to New Zealand the pricing will automatically be updated and remove the GST component. If you then continue shopping prices will be displayed exclusive of GST.

All New Zealand orders will be charged in Australian dollars and have the Australian GST removed at checkout.  The New Zealand Dollar charge on your bank statement will be dependent on your issuing banks exchange rate at the time of making your purchase.

How do I work out how much the Australian GST is?

You can calculate this yourself by dividing the product price by 1.1

example:             Product price is $110

                                Divide $110 by 1.1

                                Your price is $100

Shipping

There is a flat shipping fee of AUD$29.99 for all orders under $300 shipped to New Zealand. FREE SHIPPING is offered to all orders over AUD$300. All orders are shipped through Australia Post’s Express Courier international service; this includes:

• Fast delivery (2-4 business days)
• Door-to-door
• Online tracking
• Signature on delivery
• Insurance

Australia Post works in partnership with New Zealand Post who will manage your New Zealand delivery. You can find out more about the service here.

If you are not home at the time of delivery, your parcel will be taken to the nearest Post Office for collection. Parcels will be delivered on weekdays only; we are unable to deliver on a weekend. We understand that many people are not home during business hours, and in that case suggest having your order sent to a business address. 

All orders are subject to NZ Customs clearance may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: we are legally required to declare the full value of the goods on all packages shipped internationally, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches New Zealand. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. You can find out more details on this website http://www.whatsmyduty.org.nz/faq

If the amount to be paid to New Zealand Customs is under $60 (duty and/or NZ GST), this will be waived, but if it’s $60 or more, you’ll have to pay any duty and GST plus an Import Entry Transaction Fee and MPI levy. The value of purchases will be converted to NZ$ using the Customs rates of exchange, which may differ slightly from daily bank rates.

Packages which are returned to us as a result of the recipient's refusal to pay import duties and/or taxes are not eligible for a refund; we are only able to issue a store credit less all true postage costs and returned parcel fees that we have incurred.

Destination	Shipping method	Delivery time	Spend over $300 in a single order	Spend between $99 and $299 in a single order	Spend under $99 in a single order	Notes
Australia	Australia Post	2-10 business days	FREE	FREE	$14.99	Delivered anywhere in Australia. If you live in a rural area or in Western Australia you may experience a slightly longer delivery time. Transit insurance and tracking included.
New Zealand	Australia Post Express Courier International	2-4 business days between major metropolitan areas	FREE	Flat rate of AUD$29.99	Flat rate of AUD$29.99	Transit insurance and tracking included